Policies

 

Processing Time:

Items in the shop are handmade in a home studio. Please read the listing description carefully to see the current turnaround time you can expect for your items to be sewn before shipping. 4- 6 weeks is common. Please contact us BEFORE ordering if you need your item by a certain date!

Shipping:

DOMESTIC

All domestic orders are shipped USPS. Customers will receive a shipping confirmation email with a tracking number. For questions about delivery please contact the carrier directly. Make sure to double check your billing and shipping address when placing an order. The Little Red Mama Hen is unable to reroute packages. Please note, once The Little Red Mama Hen has release the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.

INTERNATIONAL

Currently we are offering international orders to some countries through our Etsy shop. Please contact us for more information.

Returns

We want you to be happy with your purchase! If there is a problem with size or you are unsatisfied, please contact us as soon as possible, preferably within three days. The returned item must arrive unworn/unused to our studio within 10 days to receive a full refund.

All shipping charges are non-refundable and return postage is to be paid by the customer. All returned items must be shipped using a tracking number. Your order will be refunded once we have the items, unworn/unused, in hand.

Custom orders and craft show purchases are final sale.

Any other questions?

Please contact us before ordering if you have any questions!